Zip Line Canopy Tours FAQ's
What to Know Before Going on Zip Line Canopy Tours
Get ready for the ultimate thrill! You must be able to climb two 65 foot towers a 100 ft tower and maybe a 150ft tower. Must have good balance capabilities and be able to walk on uneven terrain, have full range of motion in both of your upper and lower extremities and be able to control one’s speed of travel along the zip lines by resting your gloved hand on the pulley and cable systems if necessary. Must be able to understand verbal instructions and be able to pull yourself along cables in case you lose momentum before reaching any said platform.
(Forest tour: we allow a minimum weight of 50lbs. All other tours: minimum weight of 90 lbs. Max weight for ladies is under 250 lbs and for the guys: under 285 lbs.). We will weigh our guests if we deem it necessary.
This is not recommended for those with moderate to severe heart and/or respiratory difficulties, recent surgeries, any time beyond the first trimester pregnancies or those with moderate to severe musculo-skeletal problems. You must have full range of motion, use of both lower and upper extremities. This is considered a moderate to heavy physical workout!
What do you need to do to reserve your Zip Line Canopy Tour adventure?
If you have further questions, feel free to call us!
Are the Zip Line Canopy Tours safe for my family or group?
Banning Mills was the first high speed zip line course in the southeast. We have years of experience and our guides are all CPR and First Responder and High Rescue trained. We meet all ACCT and PRCA guidelines. Our course is constantly checked and rechecked as well as inspected by an outside ACCT certified inspector. You will not find a safer or more experienced zip line canopy tour course in the USA!
How do I pay for the Zip Line Canopy Tour adventure? We take Visa, Mastercard and Discover cards. Your card will be charged at the time of the reservation for the full amount. If you cancel outside the cancellation policy, your card will be refunded in full minus a $20.00 processing fee. If you cancel within the cancellation policies, your card will keep the 50% charge and a $20.00 processing fee with the remainder refunded back to the card used to reserve the tours. No refunds at all for "day of" cancellations and no shows. Cash payment option available. If you wish to pay with cash, it must be prepaid in order to make the reservation, Please note with cash payments we require a credit card to be on file to hold the slots. We do not take personal checks. If you pay with cash, we still require a credit card on file at the time of the reservation. We require this because our tours are in sequence and for the guest convenience, we allow upgrades while out on the tours. The credit card on file covers upgrades so our guests do not have to come off the tours and come back and pay with cash. The guest may come back and pay cash for upgrades but if they do not come back to check out, the card will cover any and all upgrades done.
Please Note: The maximum discount we allow is 10%. You can't use coupons in combination.
Are there special considerations for group Zip Line Canopy Tour adventures?
If you have 10 or more guests that want to come as a group, we give 10% off the regular tour rates. Groups must make one payment and not individual payments. Whomever books the group will be responsible for the group payment. You must get your group to reimburse you. Please remember that you will be charged for cancellations within the cancellation period and no shows.
We are an extreme outdoor adventure opportunity. We do understand that sometimes people are not able to overcome their fear of heights and choose not to participate in the tours. Unfortunately, we are not able to rebook the slot. The guest will be charged the price of the first tour only.
You will be able to take a short break at the end of the pattern tour for water or to go to the bathroom. We do have water stations out on the course after the pattern tour. There are Port o Potties at the end of the Pattern Plus tour and mid way on the Extreme tour.
Dress considerations when taking a Zip Line Canopy Tour adventure
DO NOT wear sandals, flip flops, open toed shoes or shoes without a back! Do NOT wear shoes with the toes in them (five fingered shoes are a no no). If you do, you will NOT be allowed onto the tour and you will be charged for the tour even though you don’t go!!!
Make sure you have deep pockets or pocket with a zipper or Velcro type closure if you will be bringing keys, wallets or anything else you do not want to lose. If you do lose it at 200 ft, you will not get it back!
You can bring a camera. Just make sure it has a wrist or neck strap on it. Yes, you can wear a fanny pack or light weight back pack.
Please arrive 30 minutes BEFORE your tour time. If you are late, you will not be able to go out on your tour and you will be charged in full for each slot scheduled. We can’t delay the tour because you are late. This is not fair for our on time guests. We will not guarantee you a spot on any other tour either. Please plan your travel time wisely and remember any zone and time changes.
Yes, Yes, Yes. We fill up quickly and if you do not make a reservation you will not be guaranteed a spot on the tours. It is not pleasant for you or us if you just show up and we can’t get you on a tour!
Zip Line Tour Cancellation charges.
Please remember that we have held the slots for you, and this has kept others from being able to reserve spots while protecting your right to have a tour time. When guests have to cancel, it is difficult to rebook the slots. We have already scheduled our tree flight canopy tour guides to assist you on your tours.
Zip Line Canopy Tour Cancellation Policies
Bad Weather Policy
We will go out in rain. If there are very heavy and prolonged rain storms, severe thunderstorms with lightening, severe cold or icing, Banning Mills will call each scheduled guest to cancel the tours. Please remember, if we do not call you, that means the tour is a go. Even if there is bad weather where you are, that does not necessarily mean there is bad weather at Banning Mills. Sometimes tours may be delayed for a short time for “pop ups”. Please keep this in mind when planning your day.
You must be at least 8 years old for the Level 1 tour. You must be 10 years old to continue on to the other tours. The minimum weight is 50 lbs for the Level 1 tour only. To continue on to the other tours, a guest must weigh at least 90 lbs minimum. We reserve the right to weigh anyone we think may be over the weight limits.
The maximum weights we allow are:
Ladies: under 250 lbs
Gentlemen: under 285 lbs
You must be able to control your speed of travel along the zip lines by resting your gloved hands on the pulley and cable systems. It is required that you are able to understand verbal instructions and to pull yourself along cables in case you lose momentum before reaching any said platform. You must be able to see our guides and recognize hand motions.
This is not recommended for those with moderate to severe heart and/or respiratory difficulties, recent surgeries, second or third trimester pregnancies or those with moderate to severe musculo-skeletal problems. This is considered a moderate to heavy physical workout!
Forest Tour ( Level 1): You will experience one sky bridge and 9 shorter zip lines which range from 250 ft to 650 ft in length and heights up to 60ft. We allow a minimum weight of 50lbs on this tour but to continue to the other tours, a guest must weigh at least 90 to 100lbs minimum. Maximum weights: ladies under 250lbs and guys under 285lbs. Cost is $49 per person. We do not allow discount/coupons on this tour.
Pattern Tour (Level 2): You will finish the Forest tour and continue on. There is one 65 ft tower, three more zip lines with two that are 1000 feet in length and up to seven to eight cable and wood sky bridges with amazing views. You will be at heights from 65 ft to 200 feet in the air. Cost is $79 per person
Pattern Plus Tour (Level 3): You will finish the Pattern tour and continue on: There will be a total of two 65 ft towers, 15 zip lines including our high speed Big Daddy zip line that goes down the gorge and our Swoop line that takes you right along the beautiful, rushing Snake Creek. There are also up to 8 to 9 cable and wood sky bridges. Our guests can hit speeds of up to 60mph! You will be at heights of 65 to 200 feet in the air. Cost is $99 per person
Extreme Tour (Level 4): This is the ultimate in zip line canopy tours! You will experience both the pattern and pattern plus tours (excludes the Swoop line) and then continue on to the high, extreme bridges that criss cross back and forth over the Snake Creek Gorge at heights up to 100 feet. This is a true adrenalin rush! Then you will go on to the amazing Sky Trek bridge that is 600 foot long and 170 feet above the gorge. End with four more long and fast zip lines which includes the Screaming Eagle half mile long zip line! Cost is $149 per person.
All Day Rush Tour (Level 5): You get all the above plus our NEW Ridge Runner tour and the Aerial Challenge trek: the Terminator and the 100ft Free Fall. The Ridge Runner is the ultimate zip line. You step off the Screaming Eagle tower and hurdle down through a tunnel of trees. Before you realize it, you are at one of the ridges of the gorge and are suddenly shot out into open air. This is a 1/2 mile long zip line that will surely get your heart racing and a big smile on your face! That is up to 40 zip lines and 42 sky bridges. Nothing twice, unless you want to and have time.Tour times start only in the morning and price includes a full lunch back at the main lodge! Cost is $249 per person. Price includes lunch. No discounts allowed on the Level 5 tour.
Presently, there are the following five tour options with different time lengths.
1. Level 1: Forest Tour - about 1 to 1 1/2 hours long
2. Level 2: Pattern Tour - 2 to 2 1/2 hours long
3. Level 3: Pattern Plus Tour - 2 ½ to 3 ½ hours long
5. Level 5 The All day RUSH with the Terminator Corner.: our new Aerial Challenge Trek and Free Fall and Ridge Runner. Includes lunch. This is 8 hours of fun and not doing anything twice.
Remember: this is an Eco tour in the trees and not a race. Take time to enjoy the scenery, the adrenalin rush and the challenge of it all.
Our staff is professionally trained and care about your safety very much.
Banning Mills reserves the right to refuse anyone access to the tours if we feel it would be unsafe for them, our other guests or our staff. Some examples of someone we might turn away would be a guest under the influence of drugs or alcohol, someone who is over the weight limits, someone that will not or can’t understand or obey the rules, and those who are physically unable to do a zip line canopy tour. We do everything in our power to get guests out on a tour and give them safe access to our tours. However, Banning Mills and their staff will have the final say on any participant going out or continuing on a tour.
You will be required to sign a liability release form before going out on the tour. If you would like for us to email a copy to you, just call or email us your request. Minors must have a parent our guardian to sign this form. The minor must sign the waiver also. Again, we can email this form to you so that you can bring a signed copy with you. Just ask us!
More questions? Feel free to call us at 770-834-9149.
Make your reservations today!